Terms of Service

Introduction

Welcome to Kraken ("Company", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your use of our website (kraken.agency) and any related services, content, or features provided by us.By accessing or using our Website and Services, you agree to these Terms. If you do not accept these Terms, please do not use our Website or Services.

Acceptance of Terms

By using Kraken, you confirm that:

You are at least 18 years old and legally capable of entering into a binding agreement.
If you are using our Services on behalf of a business entity, you have the authority to bind that entity to these Terms.

Updates to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a “Last Updated” date. Your continued use of our Website or Services after any modifications constitutes acceptance of the revised Terms.

User Responsibilities

By accessing and using our Website or Services, you agree that you will:

Use Kraken for lawful business purposes only.
Not disrupt, interfere with, or attempt to gain unauthorised access to our Website or Services.
Provide accurate and complete information when requested.
Not copy, distribute, modify, or resell any part of our Website or Services without prior written permission.

Failure to comply with these responsibilities may result in suspension or termination of your access.

Intellectual Property

All content on this Website, including text, graphics, logos, software, and proprietary methods, is owned by or licensed to Kraken. You may not copy, reproduce, modify, or distribute any content without our prior written consent.

Third-Party Links

Our Website may contain links to third-party sites for reference or convenience. These external sites are not controlled or endorsed by Kraken, and we are not responsible for their content, privacy policies, or business practices.

Services, Payments & Billing

Access to our services requires payment. By purchasing our services, you agree to the pricing, payment schedule, and terms outlined during checkout.

All Kraken subscriptions operate on a rolling monthly basis with no long-term contracts. You may cancel your subscription at any time by providing 14 days written notice to your account manager.

New subscribers are covered by our 30-day money-back guarantee. If you are not satisfied with the service within your first 30 days, you may request a full refund by contacting your account manager. Refunds under this guarantee are processed in full, no questions asked. After the initial 30-day period, payments are non-refundable except where required by law.

We reserve the right to modify pricing or service offerings at any time, with prior notice. Any pricing changes will take effect from your next billing cycle.

Limitation of Liability

To the fullest extent permitted by law, Kraken and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

The use or inability to use our Website or Services.
Any unauthorised access to or alteration of your data.
The performance of content published on your social media channels, including engagement rates, follower growth, or revenue outcomes.

Indemnification

You agree to indemnify and hold harmless Kraken, its affiliates, and employees from any claims, damages, or liabilities arising from your use of our Website or Services.

Termination of Services

We reserve the right to suspend or terminate your access to the Website or Services at any time if you:

Violate these Terms or applicable laws.
Engage in fraudulent, abusive, or harmful activities.
Misuse our Services in any way that could impact our operations or other users.

You may terminate your subscription at any time by providing 14 days written notice. Upon cancellation, you retain ownership of all content created for you during your subscription.

Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms, you can contact us at: team@kraken.agency

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Kraken is based in London, United Kingdom.